Packaging materials distributor improves productivity and controls costs, returning to profitability
Implementing turn rate standards help reduce inventory by 30%. 26% improvement in overall productivity Strategic Intent Redesign the business model to stabilize...
Business services provider improves sales process, grows customer base and enhances EBITDA
Sales training coupled with clearly defined goals increases productivity. Year-on-year new customer sales increase 39%. Strategic Intent Help client attain goal...
Oil refiner reduces demurrage charges by 16%
New management systems offer sustainable improvements. Program yields seven times ROI. Strategic Intent Identify root causes for alarming increase in demurrage ...
World’s largest zinc producer reduces operating costs
External Services Group changes purchasing and supply chain practices. Program exceeds expense reduction goal by 86%. Strategic Intent To comply with global cor...
Insurer launches new call center, improves customer service and lowers costs
Speed of answer improves 48% and call abandonment decreases 57%. Average handle time is reduced 27%. Strategic Intent Improve service to customers and healthcar...
Title insurance company returns to profitability after spin-off from parent corporation
Overall productivity increases 35%. $22 million increase in operating profit puts company back in black. Strategic Intent Develop and launch an effective busine...
Mortgage bank reorganizes to achieve growth and profit goals
Productivity and unit labor costs improve 19%. New profit contributions exceed project goal by 25%. Strategic Intent Redesign and streamline management and busi...
Measurement and management processes help major freight railroad significantly increase revenue
Grain Operations division schedules locomotives with greater accuracy. Performance of 72-hour trains improves 46%. Strategic Intent Grow revenue and improve ROI...
Retail grocery chain reduces distribution costs with improved asset utilization measurement and control
Distribution centers reduce operating costs by 10%. Project yields 400% annualized ROI. Strategic Intent Develop and rapidly implement new operating model addre...
Training and incentive plan drives market share growth for auto parts supplier
New car accessory sales grow 60%, exceed client goal of 30%. Targeted vehicle lines increase by more than 80%. Strategic Intent Grow market share of the automot...
