Brooks International serves as a catalyst in partnering with financial services organizations – not only to develop effective strategies for improving financial and operational performance – but more importantly, we partner with organizations to achieve strategic imperatives through effective, accelerated and sustainable execution.

Our engagements address and deliver on customer performance objectives, along with necessary behavioral and cultural transformations. These significant changes range from customer service improvements, revenue enhancement and time-to-market objectives to improved processes and productivity. The majority of our work in the financial services industry involves pre-emptive initiatives, such as retention of customers, increasing market share, operational improvements and employee satisfaction.

Insurer launches new call center, improves customer service and lowers costs

Speed of answer improves 48% and call abandonment decreases 57%. Average handle time is reduced 27%. Strategic Intent Improve service to customers and healthcar...

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Title insurance company returns to profitability after spin-off from parent corporation

Overall productivity increases 35%. $22 million increase in operating profit puts company back in black. Strategic Intent Develop and launch an effective busine...

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Mortgage bank reorganizes to achieve growth and profit goals

Productivity and unit labor costs improve 19%. New profit contributions exceed project goal by 25%. Strategic Intent Redesign and streamline management and busi...

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Health insurance provider cuts costs to win contract renewal

Cost improvements result in $1.7 million in annualized benefits. Enrollment personnel productivity increases 40%. Strategic Intent The short-term goal is to imp...

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Property and casualty insurer profits from reduced labor costs and improved customer service

20% reduction in elapsed time to process claims Customer care service levels improve 33%. Strategic Intent Capitalize on healthy growth potential, increase prof...

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