Overview

Since 1960, Brooks International has specialized in delivering the design, acceleration and execution of our clients’ strategic imperatives that instill a culture of continuous improvement and achieve the required financial objectives. Because each client is unique, Brooks International works diligently to understand the people, processes, measurements and organizational culture in place. Applying more than a half-century of management leadership with precise and thorough in-depth analysis and comprehensive implementation, we create custom-tailored transformations – with measurable and sustainable step-change results.


Mission

Our mission is to deliver significantly enhanced profits and predictable business performance to our CEO clients.

We do so by creating and delivering Execution Excellence, linking financial and operational models, while dramatically enhancing all execution methods, competencies and capabilities. We deliver substantial and sustainable organizational, operational and financial improvements … specializing in execution performance capability … working across all industries. Insight. Execution. Results.


Vision

To be the sustaining partner of choice in all client relationships


Core Values

  • Integrity above all
  • Client-centric
  • All commitments achieved sustainably
  • Business results required
  • Respected, engaged and fulfilled employees

Principles

Brooks International has always leaned upon our principles to guide us. As clients can attest, these principles resonate deeply and help us in steering transformation initiatives for our clients. As we continue to move forward in the 21st century, our principles keep us tethered to traditional business values.

GOALS & EXPECTATIONS

Both must be clearly communicated and understood, company-wide.

MOTIVATION

Incentives and recognition are tied to performance and behavior.

CONSTRUCTIVE MANAGEMENT

Managers proactively address and foster performance success.

IMPROVEMENT

Sustainable, systematic improvement is the goal at every level.

Our principles provide a roadmap for all endeavors. They influence our search for meaningful insights, our approach to transformational processes and the results of our work.


History

Brooks International was founded in 1960, in New Jersey, by two GE engineers with a wealth of business process experience. The early focus was on implementation initiatives, and that continues to differentiate us in the marketplace today. Before the end of the ’60s, the first international assignment led to a European office, and Brooks International was born.

During the 1980s, our European presence expanded to three offices and a new management group purchased Brooks International from the founder. In the 1990s, our company developed an integrated approach that balances process with organizational culture and behavioral change. Our current leadership bought the company back from the management group and led Brooks International into the new millennium.

Today, our Tactical Planning Methodology refines the Brooks International process including an in-depth assessment, complete implementation and execution of our executive clients’ strategic imperatives. Corresponding with our growth in a new world economy, Brooks International maintains five locations in the United States, Europe, Canada and Asia.


Delivering Sustainable Value

Since our inception in 1960, Brooks International has specialized in helping corporate executives at industry-leading organizations in diverse industries around the world design and implement their strategic imperatives and instill a culture of continuous performance improvement.

We partner with our clients and are committed to their missions of achieving their strategic imperatives and reaching their desired future state together. We deliver tangible, sustainable, measurable value, including improved earnings, customer/market satisfaction, increased market share and improved bottom-line financial returns. Brooks International professionals are problem-solvers. Our employees are committed to ensuring exceptional quality in every detail. Our services and methods specifically address people, processes and technology utilization issues faced by most organizations.

Execution is a vital part of every initiative and our day-to-day operations. Simply stated, we deliver Execution Excellence. Our clients enthusiastically recommend Brooks International for that reason.

At the end of the day, we make a promise and keep it.

Lui Damasceno
CEO, Brooks International


7 Core Attributes

Brooks International’s seven core attributes set us apart and make us unique in the marketplace:

  1. We are value-driven. We’re highly mission- and action-biased, linking business outcomes to operational tactics with the implementation of transformational step changes.
  2. We start with the answer (i.e., the executive’s strategic imperative) and certify true performance potential and specific areas that will produce improved performance; then generate a specific tactical plan of execution and deliver the required outcome.
  3. We focus on delivering real measurable value, such as profitability, earnings, revenue and cash, with reconciliation of our benefits directly to the financial statement. Our impact will accrue within weeks and months versus months and years.
  4. Our comprehensive E-C-M (Expectations – Capabilities – Motivators) methodology blends behavioral and tactical considerations, which accelerate and sustain our clients’ targeted results.
  5. We are privately held and client-centric.
  6. Our employees are hand-picked, Brooks-certified, professional leaders. They specialize in the implementation of organizational and operational upgrades and results delivery.
  7. We are supported by a blue-chip International Advisory Board that supports shaping our industry perspectives and client-solution architecture.

Execution is the great unaddressed issue in the business world today. Its absence is the single biggest obstacle to success and the cause of most of the disappointments that are mistakenly attributed to other causes. — Larry Bossidy, retired CEO and Author


Leadership

To provide a level of insight and leadership appropriate for Fortune 500 chief executives, Brooks International employs our own team of outstanding leaders. Each member of our leadership team owns an extraordinary array of resources, experiences and educational prowess. Working in collaboration with one another, it’s hard to imagine a business challenge capable of exceeding Brooks International’s capacity.


Lui Damasceno
Chief Executive Officer
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Leadership Team

Kevin Belovsky
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John Brierty
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Heather A. Brosh, PHR
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M. David Dealy
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Paul Deering
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Christopher Glaum
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Brad Harris
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Jason Hope
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Susan Schran Houghton
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Tom Lonergan
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Mark McTigue
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Rick Sapp
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John Straatman
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Peter Wallace
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Lui Damasceno
Chief Executive Officer

Lui Damasceno is the Chief Executive Officer of Brooks International. He has held that title since 1999. Mr. Damasceno began his career with the firm in 1984, and was both hired and mentored by Robert Lull, an ex-GE executive, who founded the firm in 1960. Mr. Damasceno started as an apprentice consultant, and over the span of his career, he has demonstrated uncommon and superior success at all key functions of the firm. Today’s primary areas of client oversight include engagement architecture and results delivery, business-wide analytics and new account development.

In the 1990s, Brooks International was acquired and owned by Navigant Consulting, a $250 million publically traded consultancy, during which time Mr. Damasceno was immediately promoted to run Navigant’s Value Delivery Practice. In 1999, Mr. Damasceno led a successful effort to once again privatize the Brooks organization. In the running of today’s practice, he personally oversees each and every commitment made to the firm’s clients.

Beyond his more than 30 years of management consulting and business leadership experience, Mr. Damasceno’s specific consulting areas of expertise include supply chain, inventory management and logistics, sales force effectiveness, green-field launch and overall asset utilization and profitability performance. He is highly skilled in both the analytical and implementation aspects of the consulting field. He possesses a long-standing track record of success with clients in both North America and Europe.

Throughout his career, Mr. Damasceno has led engagements that have generated dramatic improvements across many industries, including: pharmaceutical, chemical, transportation, energy, heavy and light manufacturing, aerospace, financial services and insurance, healthcare and distribution, to name a few.

Mr. Damasceno has designed and implemented numerous engagements that have required advanced change-management expertise coupled with deep tactical knowledge of the clients’ operations. Many of the more complex initiatives were characterized as post-merger/acquisition efforts and every case required significant enhancement in business performance. All engagements have included major behavioral shifts culminating in greatly enhanced client cultures, as well as dramatic improvements in bottom-line profit performance.

Mr. Damasceno resides in beautiful South Florida with his wife and six children. He enjoys spending time with his family and his hobbies are boating, golfing and reading.

Kevin Belovsky
Director of Assessment Quality

Kevin Belovsky is a highly experienced managing analyst and the Director of Assessment Quality with Brooks International. Mr. Belovsky has worked with some of the largest organizations in the world in the transportation, food and beverage, banking, insurance, retailing, healthcare, telecommunications, energy and manufacturing industries over the past 27 years as a consultant and analyst. His experience includes large-scale program management, asset management and utilization optimization, green field and brown field analysis and development, analysis of strategic logistics, supply chain and vertical integration, sales/revenue enhancement, customer service and quality improvement, M&A integration, performance improvement and business process design. Prior to Brooks International, Mr. Belovsky had more than eight years of experience in the automotive industry. His managerial responsibilities included operations, marketing, finance and personnel.

Representative examples of Mr. Belovsky’s experience and accomplishments:

  • Major International Brewery – Developed and implemented a streamlined and more efficient export operations process, including guidelines and escalation protocols to synchronize export logistics with port of entry legal and regulatory requirements to minimize import processing times;
  • Large Regional U.S. Food Wholesaler – Redesigned warehousing, stocking and distribution operations to reduce costs and significantly improve on-time delivery of shipments to customers;
  • Major Class I Railroad – Designed and implemented an asset utilization program, which optimized power planning, terminal operations and customer on-time performance through improved planning horizons and terminal execution procedures, decision-making and escalation processes;
  • Leading U.S. Telecommunications Company – Managed projects to improve service, quality and productivity; Implemented new front-line managerial processes and tools that positioned the organization for development of technician cross-selling and up-selling of added features. This resulted in improved key performance indicators including improved service response time, increased wire-line infrastructure maintenance and lowered cost per fault repair;
  • Large U.K. Electricity Servicing Organization – Oversaw the development and implementation of new front-line managerial tools and habits for field service operations, which maintained power for London and Eastern England. The program increased crew utilization and reduced outsourcing/contracting costs through the redeployment of excess internal capacity. Results included a 40 percent reduction in labor costs, while reducing customer complaints by 50 percent;
  • Large, Regional Healthcare System – Identified and quantified critical areas limiting patient care and increasing cost of care; Established teams of physicians, clinical and non-clinical staff to map existing patient care processes, policies and procedures; Implemented new clinical pathways and patient-care procedures to improve quality of care and reduce cost of care; Realigned staffing schedules and levels to meet patient-care requirements; Reduced Operating Room labor and material costs; Reduced professional nursing staff costs by 24 percent.

Mr. Belovsky holds a B.S. from Marquette University, with degrees in Marketing and Management of Human Resources. He is also a graduate of the General Motors School of Management.

John Brierty
Executive Analyst

John Brierty is an Executive Analyst with Brooks International. As a senior executive, he is responsible for the process that identifies and develops the operational levers and financial benefits cases associated with increasing the EBIT/EBITDA of our client’s organizations. He has been in the consulting industry for the past 28 years, developing and implementing large and complex programs on an international basis (Europe, Africa, United States and Asia).

Operating at board level, Mr. Brierty has many years of experience in developing and managing these complex programs across many business sectors, including manufacturing (e.g., automotive, pharmaceutical), power generation and oil & gas.

Representative examples of Mr. Brierty’s experience and accomplishments: 

  • Global technology giant – Led a program focused on the alignment of back-office organizations together with the implementation of a centralized call-center operation across Western Europe. The goal of the exercise was to centralize these functions into one country serving all of Europe. Mr. Brierty and the team analyzed the “as-is” situation and developed a centralized “to-be” model to replace it, thereby streamlining the back-office and support processes as well as improving the overall operational cost.
  • Global chemical manufacturer – The 21st century manufacturing program strived to reduce costs while increasing capacity. This was a global manufacturing alignment program spread across four continents. Mr. Brierty led the Analysis teams of client personnel in the U.K., Indonesia and New Zealand (Production, Supply Chain, Organizational Effectiveness, EHS, Asset Management and Logistics). Each analysis was focused on the development of a challenging business case for the local management team through the identification of improvement potential, an implementation roadmap and the relevant KPIs.
  • Large international bank – Participated on a global team and was personally responsible for the program development and rollout in various countries in Africa. The program focused on the alignment and standardization of processes and procedures through the implementation of more efficient processes and IT systems.
  • Automotive organization – Developed and managed the implementation of a program focused on improving throughput within the production areas. The eventual level of throughput achieved was 38 percent.

Mr. Brierty has a degree in Marketing for the Dublin Institute of Technology (College of Marketing) in Dublin, Ireland.

Heather A. Brosh, PHR
Director of Human Resources

Heather A. Brosh, PHR, is the Director of Human Resources for Brooks International. With more than a decade of experience as a human resources professional, Ms. Brosh is an effective leader with well-honed motivation, recruiting and mentoring skills. Possessing comprehensive knowledge of human resources policies and procedures, federal and state employment laws, and designing and executing corporate recruitment programs, Ms. Brosh provides expertise in a variety of areas, including: workforce and succession planning, talent acquisition and retention, continuous systems and process improvement, regulatory compliance and standards, multifaceted training and development, cross-department collaboration, as well as employee recruitment, performance management and evaluation. She has created and implemented numerous new policies and revised the employee handbook.

Representative examples of Ms. Brosh’s experience and accomplishments:

  • Professional, clinical skincare company – Expertly handled the negotiation, drafting and maintenance of all employment and independent contractor contracts; Took charge of overall recruitment functions; Assumed responsibility for employee counseling and discipline; Oversaw all training and employee relations; Guaranteed legal compliance with all federal and state (Florida) laws, OSHA and wage/hour guidelines; Pioneered the design of a Paid-Time-Off and corporate compensation program; Created a revised all-employee handbook; Implemented new corporate payroll system;
  • Large regional retail organization – Directed and coordinated all regional human resource functions and compliance; Successfully rendered expert oversight to all aspects of operations to ensure a positive working environment, enabling the organization to receive an award for Best Places to Work;
  • Major four-diamond hospitality organization – Provided keen oversight and guidance to a large management team on dealing with training and employee relations management; Organized and facilitated corporate orientation, mentoring and employee performance incentive programs; Administered and tracked an online performance review system; Managed the recruitment, hiring and onboarding of candidates; Enforced I-9 compliance, resulting in the successful acquisition of certification from the INS.gov Pilot Program; Received distinction as “Manager of the Month” and “Manager of the Quarter” on several occasions;
  • Luxury hotel’s restaurant in a major city – Served as Assistant Food & Beverage Areas Manager, assisting in managing the day-to-day operations of a large hotel restaurant and leading the front-line staff to deliver a superior guest experience.

Ms. Brosh has a B.S. in Human Resource Management (minor in Computer Science) from Florida International University and certifications in: Professional in Human Resources (PHR), Franklin Covey 7 Habits of Highly Successful People, CORE (Counseling and Discipline), Train the Trainer and Quality Selection Process (QSP). She is a member of the Society for Human Resource Management, the Broward Women’s Alliance, a women’s executive association, and is an active Florida State Notary.

M. David Dealy
Managing Partner

Dave Dealy is a Managing Partner at Brooks International. Mr. Dealy joined Brooks in 2009 after a 31-year career in the rail industry, working at Santa Fe, Union Pacific and BNSF, as well as consulting for Ferromex, the Watco Companies and Canadian Pacific Railway.

Mr. Dealy’s representative clients include: Arizona Power, Associated Electric, Belt Railway of Chicago, Conrail, CSX Railroad, DCP Midstream, DistributionNOW, EthosEnergy, Florida East Coast Railroad, GulfMark Offshore, Jack Cooper Transport, NS Railway, Patriot Coal, Union Pacific and US Xpress.

At BNSF Railway, Mr. Dealy was responsible for the day-to-day operations of the company’s 34,000-mile network in 28 U.S. states and two Canadian provinces. He managed 21,000 of the company’s 41,000 total employees and was responsible for $5.2 billion in annual expenses out of the total expense budget of $8.8 billion, including 225,000 railcars and 5,200 locomotives, with a network that managed more than 1,500 trains moving at any given time.

Over his eight years with the company, BNSF’s volume grew at a combined annual growth rate of 48%. At the time, BNSF represented 40% of the industry’s total growth. No other Class I carrier has ever taken on this magnitude of volume without sacrificing service to the customer and increased operating expense. During his tenure, BNSF had the highest train speed, the second lowest terminal dwell time and the highest locomotive and employee efficiency rates in the industry.

Mr. Dealy was responsible for the design and implementation of several key initiatives including: a System for Management, a clearly delineated management system cascading roles and responsibilities to all layers of the management team as well as having an accountability overlay to prevent sub-optimization, which is normally prevalent in most accountability systems; Volume-Based Expense Management (VXM), a variable expense management system that keyed on value-added for each unit of volume handled by Location, Division and Region; Velocity and Volume (V-Square), a clearly defined planning process for network and terminal operations focused on handling more volume and improving velocity at the same time; and Work-Life Balance, a program to identify work load of BNSF’s 1,200 front-line managers, many of whom had 24/7 responsibilities. In this project, the normal work week was reduced from 75-plus hours to no more than 60 hours. In the Safety category, the number of injuries were cut in half while employment numbers increased by 10%. Mr. Dealy was selected as the industry spokesman to testify before Congress regarding train accidents caused by fatigue. Also during his tenure, the stock price of BNSF’s shares rose from $24 to $96.

Representative examples of Mr. Dealy’s experience and accomplishments:

  • Union Pacific, North America’s Premier Railroad Franchise, Covering 23 States in the Western Two-Thirds of the United States – Began his career as a management trainee and was General Superintendent of the Southern Region when he left the company to join Santa Fe as Vice President Transportation;
  • Ferromex, Mexico’s Largest Rail Carrier – Consulted on market strategy and centralized operations, which yielded cost savings of over $25 million annually and revenue growth of over $450 million.
  • Canadian Pacific Railway, a Historic Canadian Class I Rail Carrier Founded in 1881 – Worked on a project pertaining to market penetration, allowing for a successful acquisition of an $800 million network extension;
  • Watco – Worked on a variety of projects for the company CEO, Rick Webb, regarding marketing and operations; One short engagement on pricing strategy yielded an increase in margin of 4% of revenue for their largest operation.

Mr. Dealy holds a B.A. from Central Methodist University and completed the PMD at Harvard Graduate School of Business. He has written and published three books, Defining the Really Great Boss, Change or Die – Transforming your Organization from Within and Managing by Accountability. He has served as a national board member of the Alzheimer’s Association, the Boy Scouts of America and the Dallas Symphony.

Paul Deering
Corporate Controller

Paul Deering is the Corporate Controller at Brooks International. Mr. Deering, a Certified Public Accountant in Florida, is a hands-on accounting, finance and administration professional. He has successful experience in leading finance departments and performing a wide range of accounting functions, including: fast, accurate financial closes; perpetual reconciliations of cash, assets and liabilities; strict control of assets; accurate federal and state tax returns; tight compliance with all government requirements; proactive and responsive management reporting; and consolidated budgeting.

Mr. Deering leads the Brooks International Finance team, implementing corporate strategic imperatives and continuous improvement programs in the accounting area. In addition, he has created and implemented cash-flow tools, process and procedures development and documentation, contract control and analysis, job costing/standard costing and budget process with line item responsibility. Mr. Deering’s industry experience includes: manufacturing, wholesale-retail distribution, e-commerce, high-tech software and IT service delivery, consumer products, Big4 accounting and healthcare.

Representative examples of Mr. Deering’s experience and accomplishments:

Contract Controller for Alternative Energy Firm – Provided controller and tax services on a contract basis;

Controller/CFO for Leading Manufacturer and Distributor of Business Products – Managed the finance and accounting functions; Ensured GAAP/Audit, IRS, federal and state compliance by establishing an effective control environment; Negotiated long-term borrowing and lines of credit; Converted merchant banking provider to save 20 percent in credit card purchasing expense; Converted to new employee health care plan with 33 percent immediate annual savings; Tightened cash controls producing 40 percent additional working capital within three months; Drove Days Sales Outstanding from 80 days to 30 days within six-month period; Put cost measures in Purchasing and T&E, helping to reduce company spend by 30 percent; Restructured department teams increasing revenue to headcount ratio by 30 percent;

Interim VP/CFO for U.S. Subsidiary of German Consumer Products Manufacturer – Guided accounting, finance and logistics internal structures to support 100 percent revenue growth; Established new cash flow forecasting tool for highly seasonal business (90 percent sales in five months); Helped negotiate third-party logistics contract saving $5 million over five years;

VP/CFO at U.S. Subsidiary of Dutch Apparel and Merchandise Company to the Entertainment Industry – Defined three markets to achieve 100 percent revenue growth; Helped company move from EBIT loss to positive P&L results; Tapped as Interim President for affiliate;

Controller/CFO for $850 Million Unit Within Renowned $16 Billion IT Consulting and Outsourcing Firm – Grew team from three to 53 accounting/finance professionals in Europe; Solved complex intra-country $6 million AR/AP setoff, avoiding tax preference treatments; Shaped controls to help business unit manage 20 percent growth in revenue and operating profits;

Owner/President of Start-up Computer Company – Developed and sold computer equipment, software and services to professionals and corporations;

Auditor and Tax Accountant for Big4 Accounting Firm – Provided public accounting and tax services;

Mr. Deering is a Chartered Global Management Accountant. He has a bachelor’s degree from the University of Massachusetts in Amherst, Mass., an M.B.A. from Northeastern University in Boston, Mass., and an M.A. in Accounting from Nova Southeastern University in Fort Lauderdale, Fla.

Christopher Glaum
Managing Partner in Europe

Christopher Glaum is a Managing Partner in Europe at Brooks International. Mr. Glaum is an accomplished executive who has held various management positions in the Automotive and Aerospace sectors prior to his entering the consulting industry nearly 20 years ago. Mr. Glaum has an outstanding track record across four continents of developing and executing complex business transformation initiatives focusing on working at the chief executive level to deliver their strategic imperatives in an accelerated time frame.

Mr. Glaum’s experience covers the complex business life cycle including multiple operational disciplines from product development, CapEx and project management, sales effectiveness, back office operations and customer service improvement to supply chain and logistics, S&OP, manufacturing effectiveness and distribution.

Representative examples of Mr. Glaum’s experience and accomplishments:

  • Management Consulting Group PLC (Alexander Proudfoot) in the U.K. – Developed and supervised delivery of multi-million-dollar profit improvement projects as Executive Vice President of Business Development to major DACH-based companies in Europe, South America and the Middle East across diverse sectors, including pharmaceutical, mining and minerals and automotive;
  • The Highland Group in the U.K. – Specialised in European market development as an Executive Vice President of Business Development; Acquired major clients in Germany, Austria, France and Scandinavia across the chemical, metals and private equity sectors in just over one year; Achieved revenue representing over 80 percent of non-mining business in Europe in his second year;
  • Institute of Management Resources in Germany – As Head of Sales for Germany, built a 50-person business in German-speaking Europe in 18 months;
  • Proudfoot Consulting in Europe and the Pacific Rim – Progressed from a Consultant to Unit President in seven years;
  • Dowty Rotol in the U.K. (Aerospace Manufacturing) – Held various senior supply chain, logistics and procurement roles;
  • Ford Motors of Europe – Held various European Business Management positions based in Germany.

Mr. Glaum has a bachelor’s degree in Commerce from the University of Liverpool and a diploma in German from Cologne University. He is an Accredited Business Analyst (ABA) in London, U.K., and a member of the Association of Certified Productivity Specialists (CPS) in New York, N.Y. Mr. Glaum is a native English speaker and speaks fluent German and is proficient in Spanish and French.

Brad Harris
Managing Partner in Europe

Brad Harris is a Managing Partner in Europe at Brooks International with more than 20 years’ experience in the programme management and consulting industries. Since arriving in the U.K. in 2001, Mr. Harris has managed rapidly growing consultancy businesses for North American investors in the operational improvement, data security and risk management sectors, while being an industry leader in his space. His managerial responsibilities have included P&L management, operations delivery, sales/marketing and personnel/team development.

As a consultant, Mr. Harris has worked with major companies around the world in financial services, insurance, energy, engineering, retail, life sciences, telecommunications and manufacturing. He assists clients to improve organisational performance and enhance profit margins. His experience includes large-scale enterprise programme management, sales/revenue development, customer service, performance objective attainment and business change management implementation.

Mr. Harris’ top client list includes: Doosan Babcock, James Fisher & Sons, FMS Logistics, RBS, WorldPay, Direct Line Group, Wincor-Nixdorf, GlaxoSmithKline, Fortis, Emirates Bank, National Bank of Greece, Riyadh Bank, SAMA, Intesa San Paolo, Visa, MasterCard and American Express.

Representative examples of Mr. Harris’ experience and accomplishments:

  • FTSE 250 Enterprise Organisations – Designed and delivered over 30 complex programmes of developed solutions through collaboration with FTSE 250 organisations to achieve performance improvements leading to enhanced bottom-line results; Typical client-side implemented benefits have been measured in millions of GBP;
  • Largest EMEA Bank (RBS) and the Largest EMEA Payment Processor (WorldPay) – Managed the largest risk and change management engagement programme in the data security sector for RBS and WorldPay; Successfully managed and delivered the design and implementation of the programme across technical, operational and administrative business units;
  • EMEA-Arm of a U.S.-Based Information Security Consultancy – Built and managed the consultancy that grew from zero to $17 million in under four years;

Mr. Harris is identified as an industry leader, speaking at several conferences across EMEA on Organisational Maturity, Performance Improvement, Risk Management and Data Security. He also led and participated in several sector Special Interest Groups and Thought Leadership seminars.

Jason Hope
Account Director

Jason Hope is an Account Director at Brooks International. Mr. Hope has more than 15 years of successful management and leadership experience with particular expertise in the transportation (Class I railroads), telecommunications, manufacturing and automotive industries. He has advised C-suite executives and led major initiatives for a variety of top-tier clients in numerous industries and in the public sector. He has developed significant expertise in leadership development, strategy, change management, operations management and performance improvement.

On a day-to-day basis, he partners with chief executives and executive management teams of industry-leading companies, steering them through the change management process, implementing significant, accelerated and sustainable improvements in operational effectiveness and helping them achieve their strategic imperatives. He provides holistic business insight, as well as expertise in helping clients replace habits, create solidified teams, and generate confidence and reliability in financial results. He leads his team in driving behavior change at all levels of the organization, producing outstanding top-line, bottom-line and cultural change results.

For Mr. Hope’s clients, he has delivered more than $50 million in benefits across diverse industries by implementing effective change management techniques that allowed for the successful implementation of industry-leading operating models. Prior to Brooks International, Mr. Hope was the President of CarPilot Inc., a subsidiary of Jack Cooper Holdings. While President, he led the development and implementation of all aspects of launching a new consumer product. He also served as a Vice President for Bank of America and as a Sergeant in the United States Marine Corps. As a Vice President, Mr. Hope led multiple operations to record results and led district-wide leadership training programs. As a Marine, Mr. Hope was directly accountable for the Marines under his charge and served as an accomplished leader for four years.

Representative examples of Mr. Hope’s experience and accomplishments:

  • Largest North American Finished Vehicle Carrier – Led the implementation of a national performance-improvement program in three key areas, Load Factor, Load Efficiency and Network Optimization, and moved the entire organization within 90 days; Improvements led to a reduction in the number of miles driven, which reduced costs and improved the company’s EBITDA; The engagement generated $33 million in annual benefits through better load planning, eliminating empty miles and optimizing their network utilization;
  • North America’s Largest Auto Collision Repair Operation – Led the design and implementation of shop organizational structure, roles and responsibilities, expert models, best practices, etc.; Implemented a shop capacity planning/call center schedule system and workload planning and leveling process; Developed and installed a system for managing to drive continuous improvement; Spawned a major culture change at the company and generated annualized EBITDA gains of $21 million (230% of the client’s goal);
  • Major U.S. Financial Institution – Designed and implemented a pilot program that developed relationships between financial advisors and retail branch associates; As a result, sales increased by 20% and resulted in a statewide rollout; Led and managed relationship-building activities resulting in $25 million in new funds within one year; Developed and led new household activities, growing acquisitions 240% vs. SPPY;

Mr. Hope has a Bachelor’s degree in Organizational Communication and Leadership from California State University, Chico. As a Sergeant in the U.S. Marine Corps, he received the Navy and Marine Corps Achievement Medal and numerous certificates of commendation and awards for his achievements.

Susan Schran Houghton
Director of Organizational Development

Susan Schran Houghton is the Director of Organizational Development at Brooks International. Ms. Houghton has more than 30 years of international experience in organizational development, training and adult education. She has worked on and contributed to the implementation of organizational change and productivity improvement programs across a wide variety of industrial, commercial and service enterprises, including: manufacturing, automotive, aerospace, food processing, food service, agricultural production, chemical production, refining, forest products, mining, logistics, supermarkets, healthcare, hospitality, banking, financial services and insurance.

She brings with her a proven track record in operational analysis, organizational and individual assessment, course/program development, training and coaching to ensure the application of learned concepts to the realities of the work environment. She is a skilled adult educator with a broad background in multiple modes of course delivery and assessment from online to traditional. Ms. Houghton also is recognized as an effective communicator, manager and key contributor to the implementation of organizational change that consistently leads to business success through transformational change and human resource development.

Representative examples of Ms. Houghton’s experience and accomplishments:

  • Developed relationships with key stakeholders to ensure sponsorship of and participation in programs that aligned the mission with strategy, structure and culture to address operational and organizational requirements effectively;
  • Conducted interpersonal communications from the executive suite to the front line;
  • Assessed and analyzed organizational and individual needs to determine group and individual development requirements that supported the project mission and objectives;
  • Designed, delivered and implemented behavioral training programs that ensured acquisition and application of specific skills and competencies, resulting in measurable organizational improvements and ensuring achievement of mission goals;
  • Directed training and educational programs from concept to implementation, while delivering measureable, sustainable improvement and accountability;
  • Overcame objections and secured commitment and action needed to implement sustainable change;
  • Created and implemented work-group level solutions to address productivity, quality and customer service issues;
  • Guided staff in applying concepts to workplace realities, resulting in improved on-the-job performance;

Ms. Houghton has an M.B.A. in Management & Organizations from the Fox School of Business at Temple University.

Tom Lonergan
Managing Partner

Thomas Lonergan is a Managing Partner at Brooks International. Mr. Lonergan joined Brooks following a successful career with Coopers & Lybrand and Meritus/IBM Consulting designing business transformations that created competitive advantage and enhanced shareholder value. Since joining Brooks International, he has worked with hundreds of CEOs in designing and executing strategic imperatives that significantly improve financial and operational performance. The cornerstone of Mr. Lonergan’s success is forging long-term relationships.

Representative examples of Mr. Lonergan’s experience and accomplishments:

  • A Multi-Billion-Dollar Tier-One Supplier in the Aerospace/Defense Industry – Increased operating income 40% by optimizing design-to-delivery processes;
  • A Billion-Dollar Tier-One Supplier of Highly Engineered Parts for Commercial and Military Aircraft – Implemented an integrated and transparent Product Development/Engineering/Manufacturing process that generated $200 million in profitable revenue and sustained 96% to 100% on-time deliveries;
  • A Multi-Billion-Dollar Packaging Company (owned by a Private Equity Group) – Optimized its footprint and P&L responsibility that improved EBITDA 25%;
  • A Multi-Billion Dollar Global Supplier of Plastic Components – Standardized expert process models worldwide, improved competitive position and enhanced shareholder value;

Prior to joining Brooks International, Mr. Lonergan’s career spanned two decades as a marketing/sales executive with General Foods Corporation, Burlington Industries, Springs Industries and International Playtex. He increased market share by creating strategic alliances with major retailers, expanded channels of distribution globally and created a continuous new product pipeline with top designers such as Bill Blass, Roger Baugh, Princess Grace Kelly, Guggenheim Museum and the Monet Collection.

Additional industry experience and accomplishments:

  • Textiles – Successfully launched pantyhose that revolutionized the women’s hosiery industry; His sales/marketing organizations sold to department and specialty stores worldwide;
  • Consumer Packaged Goods – Part of a team that launched line extensions of iconic brands, including Cool Whip, Orange Plus, Awake and Birds Eye 5 Minute Vegetables;
  • Textiles – Part of the leadership team that accelerated the value of International Playtex prior to its acquisition by Kohlberg, Kravis and Roberts in 1986.
Mark McTigue
Managing Partner

Mark McTigue is a Managing Partner at Brooks International. Mr. McTigue is a senior executive with over 20 years of experience, leading companies to accelerate growth and maximize performance through operational excellence. He has a strong track record of success working with C-level executives to achieve breakthrough performance in EBITDA, revenue growth and behavioral change, through improved execution and alignment of their organization. He has worked with leading companies in a variety of industries, including manufacturing, healthcare, food and beverage, finance, software development, retail, hospitality, and logistics.

Mr. McTigue has significant P&L experience across large and mid-market companies with a solid background in sales, operations, strategy, supply chain, Lean Six Sigma, finance, M&A, and customer service. He is a motivational leader that builds and develops high-performing teams that consistently exceed expectations. Mr. McTigue has been solving complex business problems for more than two decades. He has extensive experience in start-ups, turnarounds and high-growth environments along with hands-on experience working with organizations to solve their toughest challenges while achieving new levels of performance.

Representative examples of Mr. McTigue’s experience and accomplishments:

    • Senior Partner of a Major Management Consulting Firm – Focused on the strategic objective and helped meet client needs; Delivered measurable benefits and business solutions to achieve competitive advantage; Accelerated change and eliminated barriers at the point of execution; Focused on a custom, needs-based approach to deliver measurable ROI; Ensured sustainable change by involving and engaging employees;
    • Executive Vice President of Business Development at a Global Management Consulting Firm – Delivered measurable results by turning strategy into reality and plans into increased profits; Delivered results with scale and speed, achieving results that would normally take a year in only a few months;
    • Executive Vice President of a Management Consulting Firm – Provided Executive Leaders with a proven methodology and the necessary resources to align their organization and deliver a sustainable performance improvement in a reasonable time period;
    • Executive Vice President/Chief Operating Officer of a Technology/Business Solutions Company – Focused on quality, consistency, and long-term vision; Dedicated to delivering proven business solutions to clients; Brought the highest levels of value possible to clients and continuously made significant investments in the people, customer engagement processes, and technologies;
    • Executive Vice President of Business Development at a Leading Digital Agency – Led the North American and European business development efforts; Delivered outstanding, engaging services and solutions to help clients achieve maximum business performance.

Mr. McTigue has a degree from Indiana University in Bloomington, Ind.

Rick Sapp
Director of Delivery Quality

Rick Sapp is the Director of Delivery Quality at Brooks International. He has 25 years of experience in management consulting at major companies around the world in a variety of industries including finance and insurance, transportation and manufacturing. His areas of expertise include organizational design and governance, business process design and improvement, strategic alignment and measurement, training program development and delivery and program/project management and leadership.

In his early career, most of his experience was in banking and insurance, where he led three different branch banking improvement projects. He was part of the Accenture Global Financial Services M&A practice during the late 1990s and early 2000s, where he led both pre-deal and post-merger integration efforts. More recently, he has had responsibility for delivering significant performance improvement efforts for railroad, natural chemical and manufacturing companies.

Mr. Sapp has lived and worked in the United States, Europe and Asia and is a skilled consultant. His work with management teams to deliver sustained performance improvement includes ensuring consensus on strategy and direction, developing and translating goals and delivering bottom-line benefits.

Representative examples of Mr. Sapp’s experience and accomplishments:

  • North American Packaging Company – Developed and implemented a program of sustainable performance improvement generating more than $14 million of EBITDA improvement over two years;
  • Natural Chemicals Supplier – Led the post-merger integration effort for the North American division of a natural chemicals supplier generating significant operational synergies;
  • Major U.S. Railroad – Implemented a redesigned terminal operating model reducing terminal dwell time and providing the capacity for the network to absorb double-digit increases in volume, while improving on-time performance;
  • Irish Financial Institution – Responsible for several transformation efforts for an Irish bank utilizing business process reengineering and performance improvement techniques that resulted in major changes in the way many of the primary business processes worked; This included centralizing a significant portion of the branch back office. The project generated over €3 million in productivity and cross-selling improvements;
  • U.K. Financial Institution– Managed a team of 10 in designing and implementing a branch staffing system for a U.K. bank resulting in 25 percent staff cost savings and improved service.

Mr. Sapp served in the U.S. Navy and holds a B.A. in Business Administration from Eastern Washington University.

John Straatman
Executive Analyst

John Straatman is an Executive Analyst at Brooks International. Mr. Straatman is a highly experienced lead analyst, assessing improvements to work processes, management practices and behaviors. He is adept at identifying the monetary value of the improvements and designing process improvements.

Mr. Straatman has worked in many industries worldwide, including food and beverage, chemicals, energy/utilities, heavy equipment manufacturing, apparel manufacturing, consumer goods, financial and insurance, in areas such as production, maintenance, purchasing, sales, new product development and administration. He is as much at ease on the work floor as in the board room.

Representative examples of Mr. Straatman’s experience and accomplishments:

  • Insurance Company in South Africa– Increased policy sales revenue by 35 percent;
  • Apparel Manufacturing Company in the United States – Turned organization back to profit;
  • Power Generation Company in the Netherlands – Reduced turbine overhaul time by 20%;
  • Automotive Component Manufacturing Company in Belgium – Increased plant throughput by 15%;
  • Automotive Component Manufacturing Company in France – Reduced production defects by 8%;
  • Coal Mining Company in Australia – Reduced heavy equipment down time by 12%;
  • Paper Mill in France – Increased plant throughput by 8%;
  • Food Processing Company in Italy – Increased line throughput by 25%;
  • Food Processing Company in Belgium – Increased line throughput from 42% to 70%;
  • Airline Caterer in Spain – Reduced production and delivery of non-billable food trays by 45%;

Mr. Straatman has a B.S. in Mechanical Engineering from Avans Hogeschool, ‘s-Hertogenbosch, The Netherlands, and an M.B.A. in General and Financial Management from Portland State University in Portland, Oregon.

Peter Wallace
Account Director

Peter Wallace is an Account Director at Brooks International. Mr. Wallace has more than 20 years of professional experience, including working as a manager and owning his own consulting business. He was previously a distinguished executive leader of an international manufacturing and service business, who inspires multinational and multi-functional team members to execute change to deliver improvements in customer satisfaction, world-class products/services, and profitability. Mr. Wallace is an expert in bridging national and business cultural divides between international organizations and is multilingual.

Mr. Wallace is skilled in strategic and business planning, leadership team development, Lean Six Sigma, vision and mission revisioning, and is an internal and external key relationship maker. Peter served in the British Army Reserve as a Troop Leader in the Royal Gloucestershire Hussars, while working in the United Kingdom, continuing from his time in University Officer Training Corps.

Representative examples of Mr. Wallace’s experience and accomplishments:

  • Retail Management – Led team members to deliver outstanding customer experience through demand planning, supply chain management, quality control, inventory management, product knowledge and continuous improvement; contributed to new store becoming largest grossing in region within 6 months; led turnaround at store from -20% year over year gross sales to +2% within 4 months;
  • Operations and Strategy – Secured and performed consulting engagements as an Operations and Strategy expert for business, private equity and non-profit clients; Engagements include operational and quality improvement, growth, due diligence on acquisitions, strategy development, turnaround, continuous improvement and Lean;
  • Global Key Account Management (Automotive) – Directed U.S. legal entity’s compliance with legal, financial, personnel and employment, health and safety matters, as well as risk inventory/risk mitigation plan, and 3rd party quality and environmental accreditation to ISO TS16949, ISO140001 standards;
  • Vice President of Automotive Operations – Led automotive operations within North American region: sales offices, engineering centers and plants, in U.S., Canada and Mexico, with $148 million turnover; Regional Executive Board member, directing all strategic, major operational and financial decisions in the Automotive, Construction and Industrial Products divisions in North America.

Mr. Wallace has a Bachelor’s degree in Engineering from the University of Exeter in the U.K., specializing in Manufacturing Systems and Operational Research Engineering. He also studied at the Ecole Nationale Supérieure Electronique, Informatique et Radiologique de Bordeaux, and at the Royal Military Academy, Sandhurst, in the U.K.

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