Packaging materials distributor improves productivity and controls costs, returning to profitability

Implementing turn rate standards help reduce inventory by 30%. 26% improvement in overall productivity Strategic Intent Redesign the business model to stabilize...

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Business services provider improves sales process, grows customer base and enhances EBITDA

Sales training coupled with clearly defined goals increases productivity. Year-on-year new customer sales increase 39%. Strategic Intent Help client attain goal...

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Oil refiner reduces demurrage charges by 16%

New management systems offer sustainable improvements. Program yields seven times ROI. Strategic Intent Identify root causes for alarming increase in demurrage ...

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World’s largest zinc producer reduces operating costs

External Services Group changes purchasing and supply chain practices. Program exceeds expense reduction goal by 86%. Strategic Intent To comply with global cor...

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Insurer launches new call center, improves customer service and lowers costs

Speed of answer improves 48% and call abandonment decreases 57%. Average handle time is reduced 27%. Strategic Intent Improve service to customers and healthcar...

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Title insurance company returns to profitability after spin-off from parent corporation

Overall productivity increases 35%. $22 million increase in operating profit puts company back in black. Strategic Intent Develop and launch an effective busine...

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Mortgage bank reorganizes to achieve growth and profit goals

Productivity and unit labor costs improve 19%. New profit contributions exceed project goal by 25%. Strategic Intent Redesign and streamline management and busi...

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Measurement and management processes help major freight railroad significantly increase revenue

Grain Operations division schedules locomotives with greater accuracy. Performance of 72-hour trains improves 46%. Strategic Intent Grow revenue and improve ROI...

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Retail grocery chain reduces distribution costs with improved asset utilization measurement and control

Distribution centers reduce operating costs by 10%. Project yields 400% annualized ROI. Strategic Intent Develop and rapidly implement new operating model addre...

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Training and incentive plan drives market share growth for auto parts supplier

New car accessory sales grow 60%, exceed client goal of 30%. Targeted vehicle lines increase by more than 80%. Strategic Intent Grow market share of the automot...

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